FAQs

Q. Why does the payment show a personal name instead of Fitorra?
Payments are currently processed under the founder’s name due to banking formalities. This will be updated to Fitorra soon.

Q. Is it safe to place an order on Fitorra?
Yes. All payments are securely processed through trusted payment gateways, and orders are fulfilled as per our policies.

Q. How long does delivery take?
Orders are usually processed within 24–48 hours and delivered within 5–7 working days, depending on location.

Q. Can I return or exchange my order?
Yes. Please refer to our Return & Exchange Policy for detailed information.

Q. How can I contact Fitorra for support?
You can reach us via Instagram DMs or email. We usually respond within 24 hours.

Q. How can I track my order?
Once your order is shipped, you will receive tracking details via WhatsApp or email.